Customer Testimonials
Just wanted to give a special thanks to Nick Errington for currently guiding me on a warranty purchase. Also a thank you to the service department for providing a through pre inspection on my 2020 Ford Ranger lariat.
Everyone was polite and respectful. Knew their jobs and were very helpful. Made buying a new vehicle easy.
Very knowledgeable sales person who answered all our questions and was very helpful in buying process.
Patrick was very helpful every step of the way, from ordering my maverick and promptly notifying when it was on it's way. It was a long wait but worth it to get what I wanted.
I was shown all aspects of my new car to ensure I was comfortable with it.
Great service from start to finish. Took time to answer all our questions. Was professional, prompt, and fair.
Had recall on our New Ford Bronco Dealership scheduled service appointment the next day and preformed the work. Painless. Thank you
Helpful through the whole process made it seem less to purchase from them would definitely do business with them again!
Always good service from when I called to schedule with Allie and then in person. Service on F150 was good no issues.
Very happy dealing with Litchfield Ford. Have been there a handful of times for general maintenance and a couple of warranty issues. Service and parts staff have been awesome!! Definitely would recommend!!
Awesome people to deal with This is my second Super Duty that I bought from them
Very easy friendly dealership especially in this difficult time to buy cars. Patrick Mendes always informative and never pushy. Wouldn’t hesitate to recommend Litchfield Ford !!
Got an appointment quickly. Issue was solved as needed! Allie my service advisor was so helpful and knowledgeable! Definitely recommend working with this dealership!
Every time I have service performed here they are on time and get me in and out quickly
They care about my old truck. Starting with the friendly people that greet you and check your vehicle in to the professional repairs all top line. My truck is performing better now than it has in a very long time
Great job by the service dept. timely and fair price of
Haven’t purchased a vehicle in 14 years. It was time for a truck to pull my camper trailer to South Dakota. Litchfield Ford had just what I needed. A 2019 Ford ranger with a super cab (for the dogs). I worked with Dan r who was very helpful and friendly and even came in on his day off so I could get the truck when I wanted. Only had the truck for a week now but I have only praises for the sales dept
They were top notch. They took my truck in early and I had it back in a week. It had to be towed. There was a driveline issue. It was totally covered. I did not have to pay a cent
Everyone was very helpful and kept me informed all along the way. They got my car back to me sooner than expected. That was great!
Great buying experience. Worked w me to reach affordable payment. Salesman Dan gave us VIP service. Good value on trade. 5 stars 5 stars. 5
The best dealership the only place I will go. They are fast and efficient and the tech that worked on my vehicle did a great job.
The service I received at Litchfield Ford was excellent. The coordinator was very responsive and explained the results of the diagnosis in understandable terms. Very satisfied.
Easy deal and they found the vehicle I wanted and delivered on time. I felt they were more than fair with regards to accuracy of the paperwork. They found a thousand dollar error iny favor and bright it directly to me.
I was so pleased with my entire truck buying process through Litchfield Ford. The process was very easy and smooth. They treated me like family. I was looking for a very specific type of truck and they went above and beyond to find it and ship it.
Great dealership, great staff. I have been buying and servicing my cars there for the past 25 years. I now live in South Carolina yet I still bought my new car there this past April. They even registered my car in South Carolina
Phil Buxbaum and his crew are very professional and efficient at Litchfield Ford. Every time I need service on my XL-F-150; the staff is very accommodating for appiontments. Also, expected time for completion of repair work on my F-150 is always accurate. Litchfield Ford mechanics are very competent; I never had to return my truck for incomplete repairs. I recommend this dealership to everyone.
The staff here are so professional, from the salesman, sales manager, service manager, as well as the help at the service desk. I was offered an appointment quickly for my truck to be serviced, and the price is quite reasonable. This Ford dealership is outstanding in every way! I love my truck and will never go anywhere else!
Had a greatHad a great experience the service and sales department were great would highly recommend buying a vehicle from themThey have a very knowledgeable staff friendly and courtesy courteous
Have been dealing with Litchfield Ford for several years. Very knowledgeable and friendly staff. Always a pleasure to deal with them. I would certainly recommend Litchfield Ford without hesitation.
Easy and quick to get a service appointment. Great and friendly service writers, and efficient tech teams. Recommend to anyone to Go to Litchfield Ford, Litchfield CT.
Hey are a great customer service dealership. They r very personable and go out of there way to help in anyway they can. Good leadership from owners
Great communication, Fast service. The service representative checked the work that needed to be done with all the recalls and TSB’s from Ford and found that my repairs were covered under an extended warranty issued by Ford. Transmission work was done and truck was ready in less then a day outstanding service. Mechanic even worked around some of the after market equipment I had on the vehicle with no issues
Litchfield Ford always has the best service the girls behind the counter are great salesman always says hello quick service never have to go back
Litchfield Ford was fantastic to deal with when my 2009 Edge was rear-ended and totaled. They got me in a newer Edge, and their service department has been awesome to deal with for years! Keep up the great customer service, girls!!!!!
My experience with Russ was very pleasant. He answered all my questions and did not try to leverage extras that I was not interested in. The car and price was as described on the internet. He took the time to find a similar vehicle for a test drive as well as the one I came to see. I wanted to do this as I had not driving the new explorer before. The final sale closing process was also no pressure as Mark outlined and explained the extras, but didn't use the usual scare tactics that many dealers do. I ...
This was our third time purchasing a used car from Litchfield Ford. We continue to come back to Litchfield because they are easy to work with and always offer a fair deal. Mark was pleasant to work with and got our paperwork processed very quickly. He took the time to walk me through all the technology in the car and answer any last minute questions before I went on my way. Thank you!
Never disappointed with our experience at Litchfield Ford. Russ was very accommodating and patient with us. He explained everything in detail and took the time to show us how a lot of the electronics function. We never felt pressured. He supplied us with our keyless entry code and went above and beyond to make the experience pleasant.
My thanks go out to Mark Hoxie and the entire group at Litchfield Ford. Although they were unable to get a car I was interested in from another dealer they were able to to meet my needs and get me into a car I really like. Thanks for going the extra mile! Mike Beck
I had a great experience at Litchfield ford . I was never pressured by the sales staff. The dealership was a relaxed family friendly environment. They made it easy to buy a vehicle.
Such good ppl good service good everything and it’s very welcoming you guys are awesome. I don’t have any more words to say you guys were just good like it was second nature.
This was my first purchase of my own vehicle on my own. Russ was outstanding; he was very friendly and helped find something that I wanted. I was very nervous going into buying my own vehicle, but with the assistance and reassurance from Russ and everyone at Litchfield Ford, those nerves quickly went away. I would highly recommend Litchfield Ford and Salesman Russ Haas.
We had a very good experience dealing with Russ through the whole process. He did not pressure us but more important sold the truck and his dealership, meaning he went through the advantages of the truck and the features. And the advantage of buying a truck from Litchfield Ford. When it came time for the paperwork Stan could not of been more patient with us and my daughter. Also a very important point to me was we were there until after closing time and Russ and Stan both never once gave us a push or rushed us out the door. ...
I had a great experience with my sales person Steve V and the entire Litchfield Ford staff. I appreciated the low key, no pressure attitude.
Very positive experience from inquiring about car ro walking out with keys in hand. No pressure, mellow staff who let us lead the process. Highly recomnend Litchfield Ford. We are repeat customers because of this.
Russ was very easy to deal with. My wife and I went in on a Saturday afternoon looking to lease an Explorer and buy an F150. Deal was done by the end of the day and we picked them up the following week. The transaction was smooth and we ended up paying what we wanted for the vehicles we wanted. Highly recommend.
Mark is an amazing salesman. He was able to put me in the exact truck I wanted for a great price! Mark and Stan went above and beyond for me. There was no pressure to buy. If I can give them 100 stars I would because 5 is the max. With them knowing I lived an hour away, they had all the paperwork ready for me to sign. Litchfield Ford will always and forever have my business and I will positively 100% send anyone I know who’s looking for a vehicle to Mark Hoxie at Litchfield Ford. Thank you again guys!!
Mark Hoxie at Litchfield Ford is awesome to deal with!! This is the second car I’ve bought from Mark and he is the only guy I will go to now!! Always goes above and behind for me.
Our company has purchased and serviced vehicles with Litchfield Ford for nearly a decade. Although other manufacturers and Ford dealers are geographically closer we believe Litchfield Ford is a step above the others. Their sales teams provide fair pricing and advice to help us purchase the best vehicles for our fleet. The parts department is well stocked and fills orders rapidly allowing us to continue operations with little downtime. Their service department is exceptional and trustworthy, always looking out for our interest and on numerous occasions they have fought on our behalf with warranty issues. We strongly recommend Litchfield Ford.
Mark and the rest of the Litchfield Ford company were fantastic and very easy to work with. I was unable to get to the dealership right away but I was given an idea of what my numbers might be via email. This is a great place to buy a car and would recommend it to anybody. Thanks Mark and the Litchfield Ford crew.
Working with Mark and the team was a great experience. They took their time go over the whole truck and all of the paperwork with me. I didn't feel pressured at all through the whole experience. Would recommend to anyone looking for the right vehicle!
What an outstanding customer experience I just had buying a vehicle from Russ at Litchfield Ford. From our first conversations about the vehicle to final delivery Russ was a pleasure to work with. Working with Stan on the finance end was seamless and enjoyable. He clearly went out of his way to secure a great rate and get me the best deal possible. The owner of the dealership personally thanked me for my business. These guys make you feel like you are getting a vehicle from a family friend. Thank you and will be returning to do business together again. ...
Working with Mark Hoxie, Stan Gloeniewski and their team has been an excellent experience, they provided me with exactly what I was looking for and for the price I wanted to spend, I highly recommend contacting Mark if you’re in the market to upgrade or purchase new
The owners of Litchfield Ford took a chance and bought at auction the Jeep Grand Cherokee I now own. Mark Hoxie led me through the process of trading in my older Jeep, familiarizing me with Hi Tech Electronics of a car that practically drives itself and seeing that the trade in allowance was satisfactory to my wishes. Mark handled all aspects of my purchase with knowledge of the product and a personal guarantee that no matter how many times i stopped by the dealership to ask , "how do i turn off the radio", that he would make himself ...
My wife and I enjoyed leasing a 2018 Ford Escape from Litchfield Ford. We live about 10 miles from the dealership and have had them perform service on the vehicle we turned in. That vehicle was purchased from a dealer who was further away. Mark Hoxie made our experience a pleasant and informational time. His personality combined with the in depth technical knowledge he has of his product resulted in one of the top automotive sales presentations we had ever seen.
I was looking for a F150 truck and passed by the dealership on my way back from Danbury one day and decided to stop in to see if they had what I was looking for. Mark Hoxie met with me and showed me what he had in stock. The truck I stopped for didn't work for me but as we walked back to the office I spotted a truck that really fit the bill. I came back the next Saturday to test drive and bought the truck. Mark was very knowledgeable about the truck and a pleasure to work ...
I'm super picky, and these guys did an excellent job. The car was pre owned but you'd never know it. The transaction was smooth, no high pressure tactics, and when I was ready to sign on the dotted line they made it happen. I think the price was reasonable, they made money and my deal was acceptable which is a win-win. The cheap guy inside me always likes to haggle which wasn't an option with their pricing policy, so no fun to be had there. Kudos for selling a Mustang in February, it takes a special talent. ...
While I would rate the dealership as good (I have not yet interacted with service) - the salesman (Mark Hoxie) was great to deal with. If I am ever in need of a new truck again, I would definitely go back to Mark, as he was extremely helpful.
My parents were in the market for a used cargo van. I searched on AutoTrader and Litchfield Ford came up with the cargo van they were looking for. I submitted my info online and within 5min I received a call scheduling a test drive. My parents and I were greeted by Mark and he already had the cargo van outside ready for the test drive. Mark was Truly Outstanding. He had brought over some pizza at around noon for my parents since they were getting hungry. That level of customer service was amazing. Then we went over the finance with ...
We wanted a 'nearly new' F-150 Crew Cab, and knew Litchfield Ford was the place to go. Mark Hoxie helped make it a great experience, and we walked out with a 2015 F-150 that we felt was the best in the house, at a fair price!
A New Ford f150 XLT FX4 the way i wanted it at a fair price. I quickly received all the information I wanted about the truck. I couldn't have asked for more.
I had a wonderful experience on the purchase of my updated ford escape, after trading in my 2013 to a 2017 . It was nothing but smooth. Thank you to Russ and Stan who helped make that happen in just a couple of days . . Thank you
January 19, 2018 we purchased a 2017 Ford Certified Explorer Limited from Mark Hoxie at Litchfield Ford. Searching the Internet for the 2017 Ford Certified Explorer Limited we learned Litchfield Ford had exactly what we wanted. Having done our research of what we wanted and the value of our SUV trade-in we were very pleased to find Litchfield Ford competitively priced to larger tristate dealerships. Mark's knowledge of the car features and upfront discussion of his confidence the dealership pricing would be competitive on trade in and the car we felt confident Litchfield Ford would be a good choice to buy from. Doing ...
Overall experience with purchase of new F-150 was outstanding due to the professionalism of Mark Hoxie. Pricing was easy to understand and truck features were clearly explained.
Everyone was very friendly, even the other salesmen. I was greeted professionally and not pushed into my purchase. Everything went smoothly and I am very pleased with my purchase. If you’re looking for honest, down to earth people who are there to make your car buying easier, I suggest going to Litchfield Ford and seeing Mark Hoxie. My mother purchased her car a couple years ago from Litchfield Ford and told me they were very nice and easy going. She is happy with the service they provide too!
Litchfield Ford is very easy to work with, no one was pushy, prices are great, I would highly recommend to others. love my F-350 truck.
There is nothing as comfortable and convenient about using a local dealership for something as serious as a car purchase. Especially when that dealership is Litchfield Ford! Russ Haas made my experience of buying a pre-owned certified Ford Escape painless....actually fun. He took the time to explain everything to me in an easy-to-understand manner. Answered all of my many questions. And, made me feel very confident when making my final decision about the 2015 Ford Escape that I purchased. I couldn't be more satisfied with this car. He took the time to explain all of its many premium benefits ...
A good experience from beginning to end. Efficient and knowledgeable every step of the way. Steve Vardon is an experienced and straightforward sales professional. You cannot go wrong with this group.
Litchfield Ford had the pre-owned trucks I needed, with the features I needed, at a price that beat all the competition hands-down. The sales team had my deal prepared in hours and even with the holiday fast approaching, worked with my insurer to make sure the trucks were on the road when we needed them. Thanks Russ!!
Russ was very helpful in my finding a car to buy. Stan made the paperwork easy. Litchfield Ford was accommodating about taking the car to my mechanic. A good experience all the way around.
No pressure...excellent experience...worked with us to make the deal....the way it should always be! We will be back. We had a bad experience at another dealership, but Litchfield Ford made it painless. Russ/Stan were great... a pleasure to work with!
Russel Haas is a fantastic salesman and person, he answered all of my questions and made the car buying experience painless and flawless. Highly recommended!!
Excellent experience as always....Had my truck in for service and decided to purchase a new/used 2017 Ford F150. The transaction was flawless! Love my Truck!! Very pleased with how smooth everything went from speaking with Brian to the test drive with Jeff and finally the meeting with Stan. Litchfield Ford is awesome!
Love my new car, and happy the process of buying a car was so easy and stress free, all the staff was very helpful and friendly.
Just kidding:-) A VERY Pleasant, patient and helpful Staff! It was a wonderful atmosphere. Every staff member could not have been nicer! Attentiveness, patience, careful attention every step of the way and a sense of humor is what we found, every visit. Our sales rep Russ refused to let us adopt him. He was precisely tuned into to every thought we had. He is a fantastic knowledge base to say the least about this hard working, delightful young man. And God bless him for all he had to bear with by my lack of car purchasing experience! Understanding your ...
They where great to deal with. Great price and quick service. They has the vehicle ready for pickup and paperwork was painless. I would recommend them..
Even though the weight of paper has to equal the weight of the vehicle everything was explained completely. Russ Haas is quite knowledgeable regarding the vehicle and all the functions and had no problem explaining all the functions of the electronics to this dinosaur. Have dealt with this dealership for years and continue to return.
Thanks Steve for making our truck buying experience wonderful and easy! I normally dislike car salesman (sorry)...but Steve was a pleasure.thanks again it was a pleasure doing business with you.
Drove down to Litchfield Ford to test drive a 2016 Ford Escape advertised online. Russ Haas at the dealership showed me the vehicle and accompanied me on the test drive. He was very helpful in showing me the various features of the Escape. Back at the showroom we were able to negotiated terms and a few hours later I was driving home in my Certified Pre Owned Escape. The whole process was painless and pressure free.
We are repeat customers and it is always nice to deal with the folks at Litchfield Ford. The sales people are knowledgeable and take the time to show you all the features of your new vehicle. The service people are kind and informative. I truly enjoy dealing with this dealership. Thank you.
Very happy with my purchase, salesman was very nice and helpful, didn't rush anything explained everything so it was easy to understand. Was very friendly and proffetional. would defiantly buy another vehicle from there in the future
Everyone we dealt with was very helpful and knowledgeable. The process was smooth and quick. I was disappointed the manual for the car was not with the car, but I was assured they would be able to provide one .
I went to litchfield ford to purchase a used car because I was sure I could not afford new. Jeff Conboy not only got me into a new car but it was thousands less than I had anticipated . Brian Dubosar gave me a great trade plus extra bonus incentives, I worked with Jeff T on the financing and warranties and he was very informative and efficient . The process was exceptional as I was unable to do much of it in person. They handled the entire process via email and phone and all I had to do was pick up my ...
I found a van that I was interested in on line and called the dealership. A human, Tom, answered the phone. In 11 seconds I found him to be forthright and honest. In 2 minutes we had a deal. He then connected me with one of his salesmen, Russ, who took my deposit over the phone. Three days later Russ delivered the van just as he had promissed. Great experience !!
I met with Russ Haas and from the very beginning he was honest and upfront. He answered all of my many questions. He never pressured me to buy anything. The whole experience was great. I will always check the inventory at Litchfield Ford from now on whenever I need a used vehicle or new Ford. In Finance I dealt with Jeff Tucker, again there was no pressure at all to buy ad ons that so many other dealers push for. Just straight forward, great service. I have purchased many vehicles over the years and this was by far the best ...
I was looking for a Used / New 2016 F150 with specific options and found a vehicle at this dealership which fit my needs . The only problem is that it was 60 miles away . I made the trip and met Russ . He was young , friendly and courteous . We found a vehicle that fit my needs and he worked on his day off to get the deal done . Great Job and many thanks . I wish this dealership was closer to where I live
my sales guy steve was very helpful in helping me find the exact truck i was looking for a very down to earth guy to talk to. The whole experience with everyone there definitely would have me going back. Very nice people who genuinely wanna help you.
Litchfield Ford is a very friendly dealership with an excellent staff and no pressure sales approach. Russ Haas was very professional and extremely knowledgeable Sales Consultant. He explained all the numerous features of the car in an understandable manner. He was a pleasure to work with and was very helpful in the process. l would recommend him to any one looking to purchase an automobile. Roman Radzins worked with us to make the purchase agreeable. Jeff Tucker was very thorough in explaining all the paperwork and options for additional warranty coverage. Tom Provitz was my first contact with Litchfield Ford ...
I needed a new car after my clunker reached 200,000 miles and both Jeffs really helped to make this experience quick, easy and painless ... They had a car that I fell in love with and the "Jeffs" both worked diligently to get me into it at a price I could afford -- very much appreciated!